Complaints

We Care and Support welcomes feedback on its services, especially from service users, their carers and health or social care professionals. Whether these are compliments, complaints or suggestions, we view these as useful indicators to assist us in improving our services or working relationships.

Service users or their representatives should feel free to let the Support Workers working with them know any comments they wish to make. If they prefer to take up the matter with someone else in the organisation or if they feel their complaint is not being taken seriously or acted on, they can ask to be put in touch with a manager. Complaints may be made to the manager verbally or in writing, by hand, by post or by email.

Email: [email protected]

If a service user wishes their dissatisfaction to be dealt with more formally, they should take the steps outlined in the attached complaints procedure.  For your convenience, there are the compliments and complaints forms at the back of the ‘Service User Guide’. This can be completed and handed in an envelope to the Support Worker for the attention of the Senior Management/Service Providers, or you can post it directly to our Head Office or email us at [email protected]

Complaint forms are freely available in the house, and a copy can be obtained from the office. Feel free to ask a team member if required.

If anyone feels that We Care and Support has not dealt with a complaint to their satisfaction or they are unhappy with the outcome of the investigation, they have the right to complain to the Local Authority, allocated Social Worker, Care Coordinator or funding/Placement Authority. If the complainant requires support or advice in making a complaint, they are free to contact a solicitor or advocacy service. Information of local solicitors and advocacy are available from the staff or in the Service User Guide.

We Care and Support Limited

Head Office – correspondence address only

Interchange, 81-85 Station Road, Croydon, CR0 2RD

Email: [email protected]

Referrals or Enquiries:

Addila Noorkhan (Service Quality and Development Manager)

Tel:  07708021166

Email: [email protected]

Joshua Okoronkwo (Operational Manager)

Tel: 07957159225

Email: [email protected]